0800 650 149

34a Taharoto Rd, Takapuna, Auckland 0622
PO Box 31-914, Milford, Auckland 0741

Complaints Procedure

Should you have any cause for complaint regarding any of our products, services, staff or advisers please contact our Compliance Officer, Karen Morris contact by email or phone her on 0800 650 149.

If you are not satisfied with the outcome you may refer your complaint to FSCL (Financial Services Complaints Ltd). There is no cost to you should you choose to do this.

Who are FSCL? They are an independent, not for profit, dispute resolution service to consumers with a complaint they cannot resolve with their financial service provider. FSCL has been approved by the Minister of Consumer Affairs to carry out this role.

FSCL (Financial Services Complaints Ltd)
Freephone: 0800 347 257
Telephone: 04 472 3727
P O Box, 5967, Lambton Quay
Wellington 6145
Email: info@fscl.org.nz
Website: www.fscl.org.nz

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